Privacy Policy

Effective Date: January 1, 2026

TableSeer (“TableSeer,” “we,” “our,” or “us”) provides reservation management and messaging automation services for restaurants. This Privacy Policy explains how we collect, use, disclose, and protect information when restaurants use our website and dashboard (the “Service”), and when diners interact with participating restaurants via WhatsApp messages powered by TableSeer.

If you have any questions, please contact us at questions@tableseer.com.

1. Information We Collect

A. Information from Restaurants (Our Customers)

When a restaurant signs up for TableSeer, we may collect business and account information such as:

• Business name
• Contact name
• Email address
• Phone number
• Billing information
• Restaurant location details
• Reservation settings and preferences

B. Information from Diners (End Users)

When a diner interacts with a restaurant using TableSeer via WhatsApp, we may process information to facilitate reservations, such as:

• Name
• Phone number
• Reservation date and time
• Party size
• Special requests or notes
• Message content exchanged for booking purposes

We process this information on behalf of the restaurant to facilitate reservations and related communications.

C. Automatically Collected Information

When users visit our website or access the dashboard, we may collect:

• IP address
• Browser type
• Device information
• Usage data (pages viewed, actions taken)
• Cookies and similar technologies

2. How We Use Information

We use collected information to:

• Facilitate and manage restaurant reservations
• Send confirmations, reminders, and booking updates via WhatsApp
• Provide dashboard functionality to restaurants
• Improve our services
• Provide customer support
• Maintain system security and prevent fraud
• Comply with legal obligations

We do not sell personal information.

3. WhatsApp and Messaging

TableSeer uses WhatsApp messaging technology to enable reservation-related communication between diners and restaurants.

When diners send messages to a participating restaurant:

• Messages may be processed and stored by TableSeer to manage reservations.
• Messages may be transmitted through WhatsApp’s platform and are subject to WhatsApp’s own privacy policies and terms.
• TableSeer uses message content only for reservation-related purposes and service improvement.

4. Role of TableSeer (Data Processor vs. Controller)

For diner reservation data, the restaurant is the primary data controller and TableSeer acts as a data processor, handling information on behalf of the restaurant to provide the Service.

Restaurants are responsible for:

• Providing appropriate privacy disclosures to their diners
• Ensuring lawful collection of personal data

For website visitors and restaurant account holders, TableSeer may act as the data controller.

5. Data Retention

We retain information as long as necessary to provide the Service, meet our contractual obligations, and comply with legal requirements. Restaurants may request deletion of reservation data in accordance with applicable laws.

6. Data Sharing

We may share information:

• With service providers that help operate our infrastructure (hosting, analytics, email delivery)
• With WhatsApp and related messaging infrastructure providers
• When required by law or legal process
• In connection with a merger, acquisition, or business transfer

We require service providers to protect data appropriately.

7. Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, or alteration. However, no system can guarantee absolute security.

8. International Data Transfers

If you access our services from outside the country where our servers are located, your information may be transferred and processed internationally. We take steps to ensure appropriate safeguards are in place where required by law.

9. Your Rights

Depending on your jurisdiction, you may have rights to access, correct, delete, object to processing, or request portability of your personal data.

Diners should contact the restaurant directly for requests related to reservation data. Restaurants and website users may contact us at [Your Contact Email].

10. Cookies and Analytics

We may use cookies and similar technologies to understand website usage, improve user experience, and maintain session security. Users may adjust browser settings to control cookies.

11. Children’s Privacy

Our Service is not directed to children under 13 (or the minimum age required by local law), and we do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy periodically. When we do, we will revise the Effective Date at the top of this page.

13. Derechos de Habeas Data (Colombia)

De conformidad con la Ley 1581 de 2012 y el Decreto 1377 de 2013, los titulares de datos personales en Colombia tienen los siguientes derechos:

• Conocer, actualizar y rectificar sus datos personales.
• Solicitar prueba de la autorización otorgada para el tratamiento.
• Ser informado sobre el uso que se ha dado a sus datos.
• Presentar quejas ante la Superintendencia de Industria y Comercio.
• Revocar la autorización y/o solicitar la supresión de sus datos cuando sea procedente.
• Acceder gratuitamente a sus datos personales.

Para ejercer estos derechos, puede enviar una solicitud al correo: questions@tableseer.com . Las solicitudes serán atendidas dentro de los términos establecidos por la ley colombiana.

14. Contact Us

If you have questions about this Privacy Policy, contact: